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Our most frequently asked questions, sorted by category.

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Email us at rebby@rebelstork.com.

Shopping Shipping & Returns Orders The ReLuvable Collective

Shopping FAQs

See this in our Shipping section here
See our returns & cancellation policy here
Unfortunately no - as a marketplace (not a retailer!) our promotions are not retroactive. We HIGHLY recommend joining our email list if you would like to be notified about new promotions going forward!
Our promo codes are valid on many products across the site! A few excluded brands include Costway, Littlebot, Kiddie Couch, Baby Joy, and Green Walnut. Don’t worry—if you try to apply a promo code to an excluded item, you’ll see a notice right away.
Rebelstork has established the most rigorous quality check process in the industry. Every item is quality-checked and approved prior to listing. It's our Rebby Pinky Promise. See video here.
See our returns & cancellation policy here
The condition of each item is listed on the product page.
Our condition guide is as follows:

OVERSTOCK - Item is unused with tags in original sealed box. Box may have slight damage.
OPEN BOX - Item is unused with tags in an open box or bagged. If a floor model, item may have slight scuffs due to handling
EXCELLENT - Item is used, slight scuffs, scratches, fading & wear, all parts are present*
GREAT - Item is used, moderate scuffs, scratches, fading & wear, all parts are present*
GOOD - Item is used, prominant scuffs, scratches, fading & wear, all parts are present*

* On the rare occasion we sell an item missing minor parts, this will be indicated in the item description.
We use our proprietary pricing algorithm REV to set our pricing. REV uses a continuous collection of up-to-the-minute market data and demand, as well as facts like item condition and age.
Yes, we are a proud partner of Affirm, offering stress-free payment options for purchases over $500. You can easily spread your payments over 6 or 12 months. Simply select Affirm as your payment option during checkout and follow the instructions. For more details, visit our Affirm Guide.
The fastest way to connect with us is by email! Please email us at rebby@rebelstork.com. Team Rebby will respond to all selling inquiries within 2 business days, and all customer care & general inquiries in 2-3 business days.

Shipping & Returns FAQs

Once your order has been confirmed you will receive an email confirmation sent to the email on file. This email is will act as your invoice and will provide you with your order number.

If your item is being delivered to a pick up depot you will receive an email notifying you of the earliest pick up date once it becomes available.

We know you need your gear! Our distribution team works tirelessly to get your orders to you as quickly as possible.

Did you know that over 5 billion pounds of returned goods end up in landfill every year?

At Rebelstork, we are breaking the cycle of wasteful returns – we ask that before you make your purchase you check all the information you need to ensure the item is right for you. 

Returns will be accepted only if the below issues are reported to us within 7 days of the order being delivered or due for pickup:

• Incorrect or missing item
• Item not as described
• Item is not authentic

If we verify your claim, your payment will be refunded.

If you changed your mind or the item does not fit your space, we unfortunately cannot accept a return – we hope you support our mission and understand why we are standing by this policy.
Rebelstork offers nationwide shipping on most products, excluding the Yukon, Northwest Territories, and Nunavut. Some remote areas of the country we will ship too with an additional fee. Full shipping details can be found on our shipping guide.

There are shipping restrictions on bulky products like travel systems, cribs, dressers, large outdoor play items and rockers. To determine if the item you're interested in can be shipped to you, enter your postal code on the Product Details Page and follow the prompts.
Due to health and safety requirements, Team Rebby is not permitted to enter your home. Your items will be dropped off at your doorstep or lobby and you will need to transport the items to your room of choice.

Orders FAQs

Due to our commitment to process orders as quickly as possible, WE ARE UNABLE TO MAKE CHANGES TO OR CANCEL YOUR ORDER ONCE IT IS PLACED.
Due to the nature of our discount codes and order tracking, we are not able to apply codes retroactively. We apologize for any inconvenience.
Unfortunately no - as a marketplace (not a retailer!) our promotions are not retroactive. We HIGHLY recommend joining our email list if you would like to be notified about new promotions going forward!
Rebelstork does not offer price matching with other websites. We work hard to provide our customers with high-quality, open-box, and overstock products at a fraction of retail prices, thanks to our unique partnerships and recommerce model. Our prices reflect the best value we can offer on our curated selection of baby gear.

The ReLuvable Collective FAQs

The ReLuvable™ Collective is for both brands and retailers. Brands can us REV™, our AI-Powered Pricing Technology to educate consumers on the value of their baby gear when they are ready to sell it in the secondhand market. Or they can partner with us as a marketplace to sell open box (unused, simply returned) baby + kids gear. Both options keep baby and kids gear from going into landfill and instead into the home of families across North America.
The Reluvable™ Collective technology is powered by REV™ and can flexibly support both Brick & Mortar and eCommerce.
As a first step, please fill out and request a demo and we will show you how ReLuvable™ technology can support your business!

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Please select the location from the below menu to pick up your items

  • Items must be picked up within 7 business days of date available.
  • Once you select Pick Up, a Rebby Team member will be in touch with additional details within 24 hours.

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