Help Happens Here
Our most frequently asked questions, sorted by category.
Don’t see your question here?
Email us at email@example.com.
Our condition guide is as follows:
OVERSTOCK - Item is unused with tags in original sealed box. Box may have slight damage.
OPEN BOX - Item is unused with tags in an open box or bagged. If a floor model, item may have slight scuffs due to handling
EXCELLENT - Item is used, slight scuffs, scratches, fading & wear, all parts are present*
GREAT - Item is used, moderate scuffs, scratches, fading & wear, all parts are present*
GOOD - Item is used, prominant scuffs, scratches, fading & wear, all parts are present*
See our earnings guide here for an estimate of your earnings!
Shipping & Returns FAQs
Once your order has been confirmed you will receive an email confirmation sent to the email on file. This email is will act as your invoice and will provide you with your order number.
If your item is being delivered to a pick up depot you will receive an email notifying you of the earliest pick up date once it becomes available.
We know you need your gear! Our distribution team works tirelessly to get your orders to you as quickly as possible.
Shop for holiday now or as soon as you can so we can get you your gear on time. We are a marketplace and can’t control all shipping windows, so the sooner you order the more we can guarantee we make your date.
Did you know that over 5 billion pounds of returned goods end up in landfill every year?
At Rebelstork, we are breaking the cycle of wasteful returns – we ask that before you make your purchase you check all the information you need to ensure the item is right for you.
Returns will be accepted only if the below issues are reported to us within 24 hours of the order being delivered or due for pickup:
• Incorrect or missing item
• Item not as described
• Item is not authentic
If you changed your mind or the item does not fit your space, we unfortunately cannot accept a return – we hope you support our mission and understand why we are standing by this policy.
The good news? You can always re-list the item on Rebelstork!
Unfortunately there are shipping restrictions on bulky products like cribs and rockers. To determine if the item you're interested in can be shipped to you, check the Shipping Eligibility tab on the item page.
If you'd like to submit a change/cancellation request please email us at firstname.lastname@example.org and provide your order #. We will do our best to help if we can