Shopping FAQ

How do I know what condition the item I want is in?
The condition of each item is listed on the product page:

Overstock: Item is unused with tags in original sealed box. Box may have slight damage.
Open Box: Item is unused with tags in an open box or bagged. If a floor model, item may have slight scuffs due to handling
Excellent: Item is used, slight scuffs, scratches, fading & wear, all parts are present*
Great: Item is used, moderate scuffs, scratches, fading & wear, all parts are present*
Good: Item is used, prominant scuffs, scratches, fading & wear, all parts are present*

*On the rare occasion we sell an item missing minor parts, this will be indicated in the item description.
How is the price of the item determined?
Our proprietary pricing algorithm filters through each product and establishes a fair market value to set the price, considering brand, condition, and age.

Our goal is to sell your items quickly, at the optimal price. Since Rebelstork is a curated marketplace, if an item is not of the condition or age in demand with our Flock, it will not be eligible to be listed. Please note that Rebelstork must review each item to confirm condition, quality, and authenticity.

Are there financing options available?
We partner with PayBright to bring you pay overtime options on items that are list for over $500. You'll notice the PayBright calculation on the product pages for applicable products. Learn more about PayBright Guide.
When will I receive my order?
See this in our Shipping section here
Can I return or cancel my order?
See our returns & cancellation policy here
What happens if I bought something and, after using it a few times, it stops working?
See our returns & cancellation policy here
If I bought something and saw a promotion at a later date, can I get the promo applied?
Unfortunately no - as a marketplace (not a retailer!) our promotions are not retroactive. We HIGHLY recommend joining our email list if you would like to be notified about new promotions going forward!
What is the estimated response time for inquiries?
The fastest way to connect with us is by email! Team Rebby will respond to all selling inquiries within 2 business days, and all customer care & general inquiries in 2-3 business days.
Can I combine my Rebby Rewards code with another discount code?
No, our site accepts one discount code per order. We suggest using an offer that may expire first and saving any others for a future purchase.
Can I collect Rebby Rewards points from past orders?
Unfortunately, points can not be retroactively added to previously placed orders.