FAQ

What are your conditions standards?

We require items to be clean and free of stains and smells. By accepting the pre-listing requirements before you submit your sell form, you are guaranteeing the quality of the item and its condition matches your descriptions of it. Each accepted item is categorized by pristine, excellent, great, or good.

  • New in box = Box unopened, often comes with warranty (this classification is not available for consignment items)
  • Pristine = Open box, floor model, brand new, never used
  • Excellent = New (floor model), used, approx. 0-5 scuffs/scratches, all parts present
  • Great = Used, approx. 6-10 scuffs/scratches, slight fading/wear, all parts present
  • Good = Used, approx. 10-15 scuffs/scratches, moderate fading/wear, all parts present
Are there financing options available?
Yes! We partner with PayBright to bring you a pay over time option. Simply check "PayBright" in the payment section of the checkout to learn more.
How will I get my item once it is purchased?
There are three ways we can get you your gear. Shipping via courier/Canada Post, local delivery, or local pick up. See our shipping guide here for more info.
Can I track my order?
Yes! Canada Post / Purolator – a tracking number will be provided when item has shipped. Local Yes! Canada Post / Purolator – a tracking number will be provided when item has shipped. Local Courier - an email notification will be sent when the courier is on the way. Penguin PickUp - a notification will be sent out when you item is prepped and ready for pick up. It must be picked up within 7 days.
I want you to sell my stuff! How do I get my gear to you?
YES! We love this. We come pick up your gear at your house - contact-free of course. See here for more details.
What brands/items do you accept?
Rebelstork only accepts premium brands. You can see our full list here. If you know of a brand that you think should be listed on Rebelstork, send us a note. See conditions standards above for the condition we require items to be in to be accepted.
How do you price?
Our pricing algorithm filters through each listing and establishes a fair market value to set the price according to brand, category, condition, and age as well as the perceived market demand. Our goal is to sell your items fast and at the highest yet fairest price. If an item is not of acceptable condition or age it will not be eligible to be listed.
What happens if I consign an item and it does not sell?
We list all items for a minimum of two weeks. If an item does not sell in that time, Rebelstork reserves the right to price adjust to sell your item quickly. This is common consignment practice.
Once a product sells, how do I get paid?
We set up your account and email you a login where you can see the status of your goods at all times. As items sell, your earnings are collected in your account and at the end of each month we transfer them directly to you!
How am I protected as a buyer?

If any of the following pertain to your order, please report the problem to Rebelstork immediately:

  • Undisclosed damage
  • Incorrect or missing item Item not as described
  • Item is not authentic

If no claim is made within 24hrs of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final and no refunds will be provided.

What is not covered?
Item does not fit your space / You changed your mind. If the item arrived but you changed your mind or it does not fit in your space we unfortunately cannot accept a return. You can always re-list the item on Rebelstork!
Do you have a refund policy?
As a buyer, you have 24hrs from delivery to inform us of an issue by reporting the problem. If we verify your claim, your payment will be refunded.