FAQ

What are your conditions standards?

We require items to be clean and free of stains and smells. By accepting the pre-listing requirements before you list an item, you are guaranteeing the quality of the item and its condition matches your descriptions of it. Each accepted item is categorized by pristine, excellent, great, or good.

  • New in box = Box unopened, often comes with warranty (this classification is not available for consignment items)
  • Pristine = Open box, floor model, brand new, never used
  • Excellent = New (floor model), used, approx. 0-5 scuffs/scratches, all parts present
  • Great = Used, approx. 6-10 scuffs/scratches, slight fading/wear, all parts present
  • Good = Used, approx. 10-15 scuffs/scratches, moderate fading/wear, all parts present
What are my pickup and delivery options?
Delivery via local courier (see delivery areas). Canada Post / Purolator  Toronto pick up location
Can I track my order?
Local Courier - an SMS notification will be sent when the courier is on the way. You can track your delivery in real time. Canada Post / Purolator – a tracking number will be provided when item has shipped Toronto pick up location - a notification will be sent out when you item is prepped and ready for pick up
What items do you accept?
Items must be in a condition that is either Good (moderate wear), Great (light wear), Excellent (new, seldom used), or Pristine (Open Box). For a complete list of accepted items see our brand and category directory. For condition standards, please see the first FAQ
What brands do you accept?
Rebelstork only accepts premium brands. You can see our full list here. If you know of a brand that you think should be listed on Rebelstork, send us a note.
How do you price?
Our pricing algorithm filters through each listing and establishes a fair market value to set the price according to brand, category, condition, and age as well as the perceived market demand. Our goal is to sell your items fast and at the highest yet fairest price. If an item is not of acceptable condition or age, it will not be eligible to be listed. SALES TAX – if applicable, sales tax can be managed by each consignee when listing an item.
What happens if I consign an item and it does not sell?
We list all items for a minimum of two weeks. If an item does not sell in that time, Rebelstork reserves the right to price adjust to sell your item quickly. This is common consignment practice.
Once a product sells, how do I get paid?
Once your item sells you will be paid out on the 30th of the month.
How am I protected as a buyer?

If any of the following pertain to your order, please report the problem to Rebelstork immediately:

  • Undisclosed damage
  • Incorrect or missing item Item not as described
  • Item is not authentic

If no claim is made within 24hrs of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final and no refunds will be provided.

What is not covered
Item does not fit your space / You changed your mind. If the item arrived but you changed your mind or it does not fit in your space we unfortunately cannot accept a return. You can always re-list the item on Rebelstork!
About the Refund Policy
As a buyer, you have 24hrs from delivery to inform us of an issue by reporting the problem. If we verify your claim, your payment will be refunded.